FAQ
You have questions? We have answers.In this section you´ll find answers to questions we regularly receive. Have a look to see if your question is listed here. If not? Then feel free to contact us per email and we´re happy to help!
Front seats
All questions about front seats
Compact Adapter or MTB/ATB Adapter? Which one should I choose?
Compact Adapter or MTB/ATB Adapter? Which one should I choose?
Compact Adapter:
The front seat is compatible if your bike’s stem:
- Has a diameter between 22 and 28 mm (standard size), and
- Has at least 19 mm of available height.
Is there less space on your bike? Check if you can remove a spacer. Can’t remove it? Don’t worry!
With the MTB/ATB adapter, a minimum of 4 mm of height is enough. This adapter is easy to install
Need more information with pictures? Please read our blog 'Does the front seat fit your bike?'
Does the front seat fit my bike?
Does the front seat fit my bike?
Please read all the specifications your bike needs to meet in tin the blog 'Does the front seat fit your bike?'
How do I mount the front seat on my bike?
How do I mount the front seat on my bike?
Inside the package, you’ll find a manual that explains how to mount the front seat on your bike. It is very easy and can be done within 5 minutes.
Do I need a mounting set?
Do I need a mounting set?
No, both your Urban Iki bicycle seat and Bobike seat is going to be delivered with the right mounting materials.
How do I open and close the buckle of my Urban Iki seat?
How do I open and close the buckle of my Urban Iki seat?
In this instructional video we show you how to open and close the belt of your bicycle seat.
Do the bicycle seats meet the safety requirements?
Do the bicycle seats meet the safety requirements?
The products of Urban Iki are developed and produced according to the highest quality standards. The front and rear seats have been tested according to the highest applicable European safety requirement EN 14344 and are also TÜV checked. Also Bobike complies with all legal requirements and meet the highest industry standards.All our seats are approved by TÜV and feature the GS Mark. Bobike safety seats are recognized with the EQTM label.
Rear seats
All questions about rear seats
How do I mount the rear seat on my bike?
How do I mount the rear seat on my bike?
Inside the box of the rear seat, you will find a manual that explains how to mount the seat on your bike.
Do I need a mounting set?
Do I need a mounting set?
No, both your Urban Iki bicycle seat and Bobike seat is going to be delivered with the right mounting materials.
Do the bicycle seats meet the safety requirements?
Do the bicycle seats meet the safety requirements?
The products of Urban Iki are developed and produced according to the highest quality standards. The front and rear seats have been tested according to the highest applicable European safety requirement EN 14344 and are also TÜV checked. Also Bobike complies with all legal requirements and meet the highest industry standards.All our seats are approved by TÜV and feature the GS Mark. Bobike safety seats are recognized with the EQTM label.
Are the bicycle seats suitable for e-bikes?
Are the bicycle seats suitable for e-bikes?
Yes, the bicycle seats are also suitable for e-bikes.
Returns
All questions about returns
What is your return policy?
What is your return policy?
We have a 14 day return policy. The product you would like to send back has to be unused and in de state you did receive the product. Of course you can unpack your product to see if it fits your expectations.
How can I start a return?
How can I start a return?
Send us an email (info@bikesandsmiles.com) with your order number and the products you wish to return. We will respond with the returning instructions.
When can I expect to get my money back?
When can I expect to get my money back?
When your money will be on your bank account again depends on the payment method you selected. If you paid with creditcard or PayPal, the total amount will be returned on the same creditcard or PayPal account. If you paid with iDEAL, the total amount will be returned on your bank account. The total amount is going to be repaid within 14 days after we received your returned products.
Shipping and delivery
All questions concerning shipping and delivery
When will my order be delivered?
When will my order be delivered?
We will ship the orders within 5 working days. With the Track & Trace code you receive you can follow your order.
How can I follow my order?
How can I follow my order?
After we send your order, you will receive a confirmation email with a Track & Trace code to follow your delivery.
To which countries do you deliver?
To which countries do you deliver?
We are focused on the Spanish market. Would you like us to ship to your country? Send us an email.
