Refund policy

1. Return

You have the right to return your purchase within a period of 14 calendar days without giving any reason. The return period will expire 14 days after the day on which you, or a third party on your behalf (other than the carrier), has received the order. Returned products must be in their original condition and show no signs of use beyond what is necessary to verify the product´s nature, characteristics, and functionality.
The right to return products does not apply on gift cards.

2. Return Shipping Costs

The direct costs of returning the product are to be covered by the customer, except in cases of defective products or incorrect shipments. We recommend using a trackable courier service to ensure that your return arrives safely.

Please note: Due to the size of some products (such as bicycle seats), return shipping costs may be higher than for standard packages.

3. How to Return a Product (Step-by-Step Guide)

1. Send an email to info@bikesandsmiles.com with your order number and specify which product(s) you wish to return.

2. We will reply with detailed instructions and the return address.

3. Pack the product(s) securely, preferably in the original packaging.

4. Ship the package to the provided return address.

5. Once we receive and inspect the product, we will process your refund within a maximum of 14 days.

4. Refunds

We will refund you within a maximum of 14 days after receiving the returned product, how long it actually takes until you receive the money, depends on the payment method used. The refund will be made using the same payment method you used for the original purchase, unless you expressly agree otherwise. In case the payment method is a bank transfer, you will need to provide us an IBAN to transfer the money to.

5. Condition of Returned Products (Depreciation Due to Use)

You may handle and inspect the products as you would in a physical store. Once we recieve the returned product(s), we will check the condition. If the product has been used beyond what is necessary to verify its nature, characteristics, and functioning, or if original components (such as packaging, manuals, or accessories) are missing, we may apply a proportional reduction to the refund, or decide not to refund, based on the product’s depreciation.

To avoid deductions, we recommend testing the products carefully and returning them complete and in good condition.

In Summary — Our Return Policy at a Glance

• 14 days to return your order

• Return shipping costs are to be covered by the customer

• Fast refund after receiving the product